Reporting Mistreatment

We realize that despite our best efforts, some instances of perceived and/or real student mistreatment will occur. To address these issues, we have created an Ombuds panel to confidentially investigate an allegations of student mistreatment. The ombuds panel consists of two thoughtful and caring senior faculty members and two senior medical students.

Students who submit reports to the Ombuds panel should feel safe that their complaints are confidential without risk of retaliation. 

If you feel you have been mistreated by any person at any time, please complete a complaint form. Following submission of the form the following will happen:

• You will be contacted by a Co-Chair of the Ombuds panel to arrange a meeting to discuss the incident. You are welcome to bring a companion to this meeting for support.
• If after this meeting, if you wish to further pursue the complaint, the Ombuds panel will investigate the allegations by speaking with other students, course or clerkship directors, residency directors, and possibly other sources as appropriate. Generally the committee will not directly approach the alleged perpetrator. The timing of this step is entirely up to you.
• The Ombuds Co-Chair will then speak with either the Chairperson of the relevant department (for incidents in the pre-clinical years) or the Assistant Dean at the relevant affiliate site (for incidents in the clinical years). In cases when the alleged perpetrator is the Chairperson, the Ombuds Co-Chair will speak with the Executive Dean. If the alleged perpetrator is another student, the panel will report to the Office of Student Affairs, as well.
• Within two weeks of being approached by the Ombuds Co-Chair, the Chairperson or Assistant Dean will address the issue with the alleged perpetrator or his/her supervisor.
• To ensure that the process is comfortable and without fear of repercussion for the student, this procedure can be modified in accordance with the student’s preferences through discussion with the Ombuds panel.
• On an annual basis, the Ombuds panel will submit a report to the Office of Student Affairs, Office of Medical Education and the Office of the Executive Dean summarizing the previous year’s cases; Prior to presentation, these data will be aggregated and de-identified to ensure the anonymity of students submitting a complaint.

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